Privacy Policy

Who we are

2327704 Alberta Ltd, operating as Catalytic Converter King (Converter King), buys catalytic converters and related material. This policy explains how we handle information from website visits, quote enquiries and purchases. Our address is 14819 Yellowhead Trail NW, Edmonton, Alberta T5L 3C4.

Privacy contact

Nate handles privacy enquiries. Email na**@********************ng.com or call 780-220-2422 to ask about our practices, service providers, access to your information or corrections.

What we collect and why

For a quote, we collect the name, contact details, location, descriptions, serial numbers and photographs you provide so we can assess your material and respond. If you proceed with a purchase, we collect identification, ownership and transaction information to verify the seller, arrange shipping and payment, document the purchase and meet legal requirements. Verification may include identification photographs and a selfie through the designated purchase process. Please do not upload identification or banking documents to the general website quote form.

Calls to and from Converter King may be recorded and transcribed, and we keep the texts, emails and messages you send us. We combine your quote requests, messages, calls and purchases into one customer record so we can give accurate quotes, follow up on your enquiry and keep the purchase records the law requires.

Website services and technical information

Our website uses WordPress and WPForms, CleanTalk spam protection, Trustindex review displays, Cloudflare services and Independent Analytics. These services may process technical information such as IP address, browser/device information, pages visited and interaction information. Spam screening may also process submitted contact details and message content. Embedded YouTube videos connect to Google services. What a third-party service collects depends on its role and configuration.

Who may receive information

We use service providers for website hosting and maintenance, spam protection, communications, business records, shipping and payment. Information is shared as needed for those purposes. Identification and transaction records may be provided to law enforcement and other authorities where required or permitted by law. A provider may process information outside Canada, including in the United States, where foreign laws may apply. Contact Nate at na**@********************ng.com to obtain information about our policies and practices concerning service providers outside Canada, including their processing locations and purposes.

Retention and safeguards

Quote enquiries, statutory purchase records and verification images have different retention needs. We retain information to respond to enquiries, administer purchases, meet legal obligations and resolve disputes. Identification images are handled separately from the transaction record. Our shipping system has a scheduled deletion process for eligible images after a lot is completed, cancelled or returned; this does not mean that every image or backup is erased a fixed number of days after upload. Contact Nate for the retention practices applicable to your information. We use access restrictions and technical safeguards appropriate to the information; no transmission or storage system is completely secure.

Your choices and rights

You may ask for access to or correction of your personal information, ask about retention or deletion, or raise a privacy concern. We may need to verify your identity before responding. Access, correction and deletion are subject to applicable law, and records required by law or needed for an ongoing matter cannot always be deleted on request. You may withdraw consent to optional uses, subject to legal or contractual limits; we will explain any effect on the service requested.

Quote replies and marketing

Submitting a quote request allows us to contact you about that enquiry using the details you supply. It does not automatically subscribe you to newsletters or promotional messages. Optional marketing consent is handled separately. You may ask us to stop optional marketing messages at any time.

Cookies, videos and external links

Security tools and embedded content may use cookies or similar technology. Browser settings can restrict cookies, although this may affect site functions. External sites and video providers have their own privacy practices; review them when choosing to use those services. Contact us by phone or email if you prefer assistance without using the web form.

Updates

Effective November 4, 2026. We may update this policy as practices change and will show the revised date here. The Finance Integration Privacy Policy covers our internal QuickBooks integration separately.